Ordering Online

Simply follow the online ordering prompts as you browse the site.  You will receive a confirmation email of your order once you have completed the process.  Feel free to call us with any questions at (415) 381-8770.

 

PRICES

• Advertised prices are retail.
• Prices do not include shipping, insurance, or sales tax.
• Prices are subject to change.
  

PAYMENT

• We accept Visa, Master Card, or a pre-paid check.
  

SHIPPING, RETURNS, BACKORDERS, CANCELLATIONS, and CLAIMS

• Shipping costs include a handling charge and insurance on all orders
• All orders are shipped UPS Ground unless otherwise requested.
• Items may be returned within 15 days of shipment date.
• Returned merchandise must be in original condition accompanied by a receipt. Freight costs are not refundable.
• All cancellations of orders must be received two weeks prior to requested ship date. Last minute cancellations are subject to a 15% cancellation fee.
• Carmen Q does not accept repairs without prior authorization. Repair turnover is approximately 3-6 weeks from receipt.
• Backorders will be shipped unless otherwise requested. Backorders for less than $100 will be automatically cancelled. Please reorder.
  

Please call 415.381.8770 or email CQ@CarmenQ.com if you have any questions.

All designs on this site are copyrighted. It is illegal to copy all or any part of these designs. Violators can expect legal action.