Calling or Faxing In Your Order

For your convenience in putting together your order, you may download an order form.  You may either call in the order directly or send it via fax.

Tel: 415-381-8770
Fax: 415-383-7881
Email: CQ@CarmenQ.com

PRICES

• Advertised prices are retail.
• Prices do not include shipping, insurance, or sales tax.
• Prices are subject to change.
  

PAYMENT

• We accept Visa, Master Card, or a pre-paid check.
  

SHIPPING, RETURNS, BACKORDERS, CANCELLATIONS, and CLAIMS

• Shipping costs include a handling charge and insurance on all orders
• All orders are shipped UPS Ground unless otherwise requested.
• Items may be returned within 15 days of shipment date.
• Returned merchandise must be in original condition accompanied by a receipt. Freight costs are not refundable.
• All cancellations of orders must be received two weeks prior to requested ship date. Last minute cancellations are subject to a 15% cancellation fee.
• Carmen Q does not accept repairs without prior authorization. Repair turnover is approximately 3-6 weeks from receipt.
• Backorders will be shipped unless otherwise requested. Backorders for less than $100 will be automatically cancelled. Please reorder.
  

Please call 415.381.8770 or email CQ@CarmenQ.com if you have any questions.

All designs on this site are copyrighted. It is illegal to copy all or any part of these designs. Violators can expect legal action.