Wholesale Info

First time orders must be sent by mail.  Please include a business card along with a copy of your current resale license.

PRICES

• The prices listed are retail.  Please call or email for wholesale prices.
  Tel: 415-381-8770
  Fax: 415-383-7881
  Email: CQ@CarmenQ.com
• Prices do not include shipping, insurance, or international taxes.
• Prices are subject to change.

PAYMENT

• Minimum order is $600
• All opening orders are C.O.D., credit card, money order, or a pre-paid check.
• Same terms apply on re-orders until credit is approved.
• A service charge will be added to all balances over 30 days.
• If an account is placed for collection, the buyer must assume all legal and other costs incurred by Carmen Q through this action in addition to the amounts otherwise due.

 

SHIPPING, RETURNS, BACKORDERS, CANCELLATIONS, AND CLAIMS

• Please allow 6-8 weeks for delivery from order date. Contact us to request a quicker ship date.
• All orders are shipped UPS Ground unless otherwise requested.
• Items may be returned within 15 days of shipment date.  Merchandise must be in original condition. Freight costs are not refundable and a 15% restocking fee will be charged on all returns.
• All claims must be made within 15 days of receipt of shipment.
• All cancellations must be received two weeks prior to requested ship date. Last minute cancellations are subject to a 15% cancellation fee.
• Carmen Q does not accept repairs without prior authorization. Repair turnover is approximately 3-6 weeks from receipt.
• Backorders will be shipped unless otherwise requested.  Backorders for less than $100 will be automatically cancelled.  Please reorder.

Contact customer service at CQ@CarmenQ.com