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Shipping & Returns


  • All orders are shipped UPS Ground unless otherwise requested.
  • Please allow 1-3 weeks for delivery.  If you need an earlier ship date, please send us a note before you place your order and we will let you know if it is possible.
  • Items may be returned within 15 days of shipment date.  Because items are made to order, there is a 15% re-stocking fee.
  • Returned merchandise must be in original condition accompanied by a receipt. Freight costs are not refundable.
  • Carmen Q does not accept repairs without prior authorization. Repair turnover is approximately 3-6 weeks from receipt.

Please call 415.381.8770 or email CQ@CarmenQ.com if you have any questions.

All designs on this site are copyrighted. It is illegal to copy all or any part of these designs.

Contact Carmen

750 Grant Avenue #275
Novato, CA 94945