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Wholesale

 Wholesale accounts can login to view this site and place an order online at wholesale prices.

 

Existing accounts

If you already carry CarmenQ in your store, please go to the login page and create an account.  Then  contact us and let us know that you have done so.  We will switch your account status to a wholesale buyer.  You will then be able to view all products with wholesale prices when you Login.

New accounts

To create a wholesale account with us, please first create a general account and create a username and password Login.  Then apply using the form below.  Be sure to include details about your store including your store’s website and resale number. Once your store is approved, we will change your account status to wholesale and let you know that we have done so. You will then be able to view all products with wholesale prices.

 

Payment

  • There is a $300 minimum for opening orders.  There is no minimum for re-orders
  • All opening orders are C.O.D., credit card, money order, or a pre-paid check.
  • Same terms apply on re-orders until credit is approved.
  • A service charge will be added to all balances over 30 days.
  • If an account is placed for collection, the buyer must assume all legal and other costs incurred by Carmen Q through this action in addition to the amounts otherwise due.

graystrands-smimg-2119.pngShipping, Returns, Backorders, Cancellations and Claims

  • Please allow 6-8 weeks for delivery from order date. Contact us to request a quicker ship date.
  • All orders are shipped UPS Ground unless otherwise requested.
  • Items may be returned within 15 days of shipment date.  Merchandise must be in original condition. Freight costs are not refundable and because all jewelry is made to order, a 15% restocking fee will be charged on all returns.
  • All claims must be made within 15 days of receipt of shipment.
  • All cancellations must be received two weeks prior to requested ship date. Last minute cancellations are subject to a 15% cancellation fee.
  • Carmen Q does not accept repairs without prior authorization. Repair turnover is approximately 3-6 weeks from receipt.
  • Backorders will be shipped unless otherwise requested.  Backorders for less than $100 will be automatically cancelled.  Please reorder.

Contact customer service at CQ@CarmenQ.com

Apply for a wholesale account


   Full Name:
*  Email Address:
   Company Name:
   Phone Number:
   Order Number:
   RMA Number:
*  Details:
*  Captcha Check:

Contact Carmen

cq@carmenq.com
415.381.8770
750 Grant Avenue #275
Novato, CA 94945