Shipping & Returns


  • All orders are shipped UPS Ground unless otherwise requested.
  • Please allow 1-3 weeks for delivery.  If you need an earlier ship date, please send us a note before you place your order and we will let you know if it is possible.
  • Items may be returned within 15 days of shipment date.  Because items are made to order, there is a 15% re-stocking fee.
  • Returned merchandise must be in original condition accompanied by a receipt. Freight costs are not refundable.
  • Carmen Q does not accept repairs without prior authorization. Repair turnover is approximately 3-6 weeks from receipt.

Please call 415.381.8770 or email if you have any questions.

All designs on this site are copyrighted. It is illegal to copy all or any part of these designs.